StubHub stopped guaranteeing cash refunds. Privacy Policy. Those will be paid out by the end of May. The refund will typically process within 5 to 8 business days. Doja Cat and Jared Leto Are the Cats Meow at the 2023 Met Gala, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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StubHub wont refund me for tickets I never received? Is that true? In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. All Rights Reserved. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. Viagogo, a tickets marketplace, bought StubHub in February 2020. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). You can get a refund from StubHub by calling their customer service line. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Leonard of Los Angeles, CA Verified Reviewer. View complete StubHub Return Policy. Did you find it helpful? The Hollywood Reporter is a part of Penske Media Corporation. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. Before joining Reuters, she was a writer and editor at The American Lawyer. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Still learning the basics of personal finance? Seller should not have contacted you that is against Stubhub policy. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." You can request a refund from StubHub by email. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. At the event, tickets were discovered to be invalid. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. I will say this: Until Saturday night I had never heard anything about fake tickets from StubHub or had any trouble with it myself, and when it did happen, their customer service team was quick to issue a refund and also gave me $15 towards my next StubHub purchase. Colorado Attorney General Phil Weiser joined nine other . Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. (States, Store Locations, Prices, Types + More). StubHub will contact you as soon as possible. Customers can keep their credits if they like. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . How Can I Request a Refund for a StubHub Ticket? The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. Reply anytime to let us know how we can improve. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. StubHub wont refund me for tickets I never received? StubHub offersthe retroactive refunds because the live events industry is opening back up. Your email address will not be published. Exchanges will only be allowed for accessibility reasons. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. The Supreme Court denied the two petitions last year, but the issue is once again before the justices, this time in a petition by Fast Auto Loans Inc. (Another petition challenging the McGill rule was filed by HRB Tax Group Inc, but the company since asked the Supreme Court to delay action pending developments in the underlying California litigation.) All quotes delayed a minimum of 15 minutes. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Required fields are marked *. Explain your scenario, and provide any applicable evidence. Dorado, PR 00646, Metro Office Park StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. However, there are some cases where StubHub may give you a refund, or even replacement tickets. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. Opinions expressed are those of the author. All Rights Reserved. According to StubHub, it was intended to reduce risk for buyers whose events were likely . (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? You can view that credit in your StubHub wallet on the website if you're not able to track down that email. That is a great question. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Ads by Money. No big deal, I know they use 3rd parties sometimes. Yes Thanks. Cookie Notice StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. You can get a refund from StubHub by calling their customer service line. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Decide on a ticket price and how you will be repaid. Would love to hear if anyone has had success getting a refund from Stubhub. The April 25th show was canceled due to COVID-19. Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Email is another option for requesting a refund. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Of course! But the circuit court has tightened the definition of a public injunction. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. If it is postponed/rescheduled, the tickets are still valid. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Let us teach you the major money lessons you NEED to know. They're upset StubHub is refusing. Receive a coupon for 120 percent of your original purchase*. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Have you made a mistake by purchasing an excessive number of tickets? Re: Refund? Give them any information they may need. The . Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. After the switch, you will enter the email address you use to access the community in order to reset your password. At the same time, buyers expect immediate refunds. I agree to Money's. or Did you buy an excessive amount of tickets? The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. washington latin public charter school salary,